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Job Description:
Due to the expansion of our new state of the art facility Airport CDJR is looking for a qualified Service Director. Successful candidates will have outstanding interpersonal skills as well as the discipline and drive to put in the work necessary to be successful. The right candidate would demonstrate the ability to build a rapport with the customer base and employees, understand their needs and provide an excellent service experience. All applicants should be able to effectively communicate, work hard, and be interested in a career with long term potential.
Qualifications:
A minimum of three years experience in automotive service management
Valid driver's license and clean driving record required
Professional appearance and work ethic
Strong written and verbal communication skills
Great attitude and energetic personality with excellent customer service skills
Ability to work independently and self-motivate in a fast paced environment
Job Responsibilities:
Communicate in a professional courteous manner with customers and employees
Promote sales of appropriate services, parts, and accessories associated with each customer
Maintain daily sales, production records, and reports as required by dealership management
Monitor and control all warranty activity and stay in compliance with manufacturer warranty guidelines
Ensure the service department meets all CSI and financial goals.
Hire, train, develop and motivate service department personnel and monitor their performance
Establish and maintain common courtesy shown to customers by all service employees to promote customer satisfaction
Handle customer complaints tactfully, promptly, and with concern for the customer
Maintain a clean and safe work environment and ensure all shop equipment is in proper working condition
Benefits:
Health, Dental & Vision Insurance
Competitive Pay
Paid Vacation and Holidays
Ongoing Applicable Development including Paid Training
Team-Oriented Professional Work Environment
401(k) including Employer Match
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Full Time
$150k-196k (estimate)
05/02/2024
05/30/2024
The job skills required for Service Director include Customer Service, Communicates Effectively, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Director positions, which can be used as a reference in future career path planning. As a Service Director, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Director. You can explore the career advancement for a Service Director below and select your interested title to get hiring information.